Gallery Direct Ratings and Reviews

Customer Reviews for Snow Trees I - By: Sara Abbott

Snow Trees I - By: Sara Abbott

Snow Trees I - By: Sara Abbott
Average Customer Rating:
1.5 / 5
1.5
 / 
5
(2 Reviews) 2
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Rating Breakdown 2 reviews
5 stars
0
4 stars
0
3 stars
0
2 stars
1
1 star
1
Customer Reviews for Snow Trees I - By: Sara Abbott
Review 1 for Snow Trees I - By: Sara Abbott
Overall rating: 
1 / 5
1 / 5

Poor reproduction quality.

PostedJanuary 28, 2013
Customer Avatar
Art123
from Bozeman, MT
Age:55-65
Art Style:Still Life
Material:Canvas
Quality: 
1 / 5
1 / 5
Value: 
4 / 5
4 / 5
True to Color: 
1 / 5
1 / 5
If this piece had looked anywhere close to the representation online I would have been happy and would have thought the price was good. However, it looked like a copy of a copy. It looked faded, washed out and lifeless. This was my first experience ordering from them so I don't know whether this is the norm or not.
I hung my image No - returned.
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Review 2 for Snow Trees I - By: Sara Abbott
Overall rating: 
2 / 5
2 / 5

white color streaks down both sides ruins effect

PostedSeptember 7, 2011
Customer Avatar
Doxielover
from Yaphank, NY
Age:55-65
Gender:Female
Order Type:Art for My Home
Income:100K-120K
Material:Canvas
Quality: 
1 / 5
1 / 5
Value: 
2 / 5
2 / 5
Ease of Installation: 
5 / 5
5 / 5
True to Color: 
2 / 5
2 / 5
Recommend to Friend
Not a Chance
Probably Not
Absolutely
I have ordered 2 other products which I was happy with. Am not pleased with this one, as the sides have a defect on both ends....it looks like white streaks right down the sides where the canvas was stretched onto the frame. Obviously a defective print. Would return it but we are going on vacation & can't wait for a pickup. Print (photograph of trees in a snowy forest) just isn't the same quality as the other 2 prints we have ordered from here. Rather disappointing.
Response from Gallery DirectGalleryDirectCustomer SupportSeptember 8, 2011
Hi Doxielover,

Thanks for taking the time to provide such great feedback. Without customers like you who are willing to speak up, it's often difficult to know how we're doing.

After looking closely at the print, the white streaks may just be part of the artist's image. The white area is right at the edge of the canvas, and when we clone the border to wrap it around the frame, this essentially "doubles" the amount of white area and causes the effect you described.

In any case, we don't want anyone to keep art that they aren't completely satisfied with. We'll work with you on a return or replacement when you return from vacation.

Please contact us when it's convenient for you: 1-800-455-3211.

Thanks again!
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