I was very disappointed in the blue color - quite aqua toned and garish.
PostedMarch 4, 2011
Order Type:Art for My Home
Ease of Installation:
True to Color:
The quality of the materials seemed quite good, but I could not use the wrapped canvas reproduction because of the garish tone of blue - not at all like Monet. I inquired about freight charges to return it to Gallery Direct, but the quoted freight cost was as much as the price of the art piece.
Response from Gallery DirectArt Voice, Customer Commitment TeamMarch 4, 2011
I just wanted to take a minute to thank you for your candid review and letting us know how we’re doing. Thanks to your feedback, we now have an opportunity to learn and improve our operations. You’ve brought to light an issue with our returns policy that clearly needs to be addressed. The cost to return an item should not be a deciding factor in whether you have to keep a piece of art with which you’re not happy. Our Customer Commitment Manager will be reaching out to you shortly to issue a return. To make things as easy as possible, we’ll have FedEx pickup the item from your house. And the return is going to be free of charge. Once we receive the item back, we’ll issue you a credit as well. I hope you’ll consider ordering from us again. Although the colors didn’t suit your taste on this particular image, I’m sure you could find something to your liking among our 5,000+ limited edition fine art images. Please let me know if I can be of further assistance. Again, we really appreciate customers like you who are willing to provide such valuable feedback.
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